Refund & Return Policy

At Arslan Scents, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.

• Returns must be requested within 7 days of receiving the order.

• Opened or used perfumes cannot be returned due to hygiene and safety reasons.

2. Non-Returnable Items

• Opened or partially used perfumes.

• Discounted or promotional items.

• Gift sets once unsealed.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund status.

• Approved refunds will be processed within 7–10 working days.

• Refunds will be issued via the original payment method or store credit.

4. Damaged or Wrong Items

• If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

• Proof (clear photos/videos) must be provided for verification.

• We will replace the product or issue a full refund at no extra cost.

5. How to Request a Return

To request a return or refund, please contact us:

📧 Email: sr8531839@gmail.com
📞 Phone/Whats App: 0300 9597005

Please include your order number, contact details, and reason for return when reaching out.